Overview
At Astoria.boutique, we aim to provide a seamless shopping experience. As we operate on a dropshipping model, we partner with various suppliers to deliver the best products to you. Please review our detailed refund and returns policy below:
Returns
Eligibility for Returns:
You may return items within 30 days of receiving your order.
Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
Final sale items, including clearance and discounted products, are not eligible for returns or exchanges.
How to Return:
1. Request a Return: Email us at admin@astoria.boutique with your order number and reason for the return.
2. Return Authorization: We will send you return instructions and a return authorization number.
3. Prepare Your Return: Repack the items securely in their original packaging, including the return authorization number.
4. Ship the Return: Send your package to the address provided in the return instructions. We recommend using a trackable shipping service.
Return Shipping Costs:
– The cost of return shipping is the customer’s responsibility, except in cases where the return is due to an error on our part or if the item is defective.
Refunds
Processing Refunds: After we receive and inspect your returned items, we will process your refund within 7-10 business days. Refunds will be issued for the merchandise cost only. Shipping fees are non-refundable.
Exchanges: We do not offer direct exchanges. To get a different item, please return the original item for a refund and place a new order.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, contact us immediately at admin@astoria.boutique. We will arrange for a replacement or a full refund, including any return shipping costs
Exchanges: We do not offer direct exchanges. To get a different item, please return the original item for a refund and place a new order.
Additional Information
Order Cancellations: Orders can be canceled within 24 hours of placement. After this period, orders are processed and cannot be canceled.
Need help?
Contact us at admin@astoria.boutique for questions related to refunds and returns.